What disabilities are covered under your policies?
- Deaf or hearing loss
- Blind or vision loss
- Autism, PTSD, Anxiety, or other crowd sensitivities
- Down’s Syndrome and other developmental disorders
- Wheelchair or mobility device use
- Unaided mobility impairment, including temporary disabilities such as recent injuries or surgeries
- Joint or muscle injuries or disorders, including temporary disabilities such as recent injuries or surgeries
- Late-term or complicated pregnancy
Can I rent a wheelchair or electric scooter at the convention?
Can I request a sign language interpreter?
Are there reserved seats at events for those with disabilities?
Yes! There will be reserved seats in each panel room for those with disabilities. There will be seats in different areas to accommodate different needs. Front-row seating will be reserved for those with visual or auditory needs, while wheelchair & scooter spots will be created along the aisles. End-cap seating will be reserved for those with mobility impairments, crowd sensitivities, or those who otherwise need easy access in or out of a panel room. Up to 5% of all available seating in each panel room will be reserved for those with disabilities, with a minimum of 5 reserved seats per room.
Seats marked as reserved for those with disabilities will be held open at all times if not being used by an attending member with a disability. Attending members who are not utilizing Accessibility Services may be asked to leave reserved seating.
Reserved seating at all events is limited and will be given on a first-come, first-serve basis. Attending members are encouraged to plan ahead and arrive early for high-demand events. A separate entry line will be available at each panel room for those with disabilities. Those with disabilities may leave and re-join the entry line as needed. Numbers or other placeholders may be distributed to allow for this. For high-demand events, the entry line may be capped if all seating is spoken for.
Those with disabilities may be asked to clear panel rooms between sessions if the rest of the room is being cleared. In those cases, an accessible exit plan will be provided to ensure safety and ease of access for all attendees.
What do I need to provide to apply for assistance?
Nothing! No proof of need is asked for or required by Worldcon, in compliance with HIPAA and ADA law. The Accessibility Services team may ask questions about needs in different areas of the convention to help determine the best accommodation plan, but any information provided will be kept confidential.
Is the venue accessible?
Yes! The San Jose Convention Center is fully accessible, including elevators and escalators between floors, low-pile carpet in all lobby areas, and wheelchair-accessible stalls in all restrooms. The venue also has a nursing room onsite for infant care.
Are the host hotels accessible?
Will there be a Quiet Room onsite?
Yes! There will be a Quiet Room onsite at the convention center. This is a private area reserved for those who need to tend to disability-related needs, infant care, or who simply need a break from the crowds. Use of other Accessibility Services accommodations is not required to use the Quiet Room. The room will be open during main convention hours, and will be staffed by Accessibility Services team members.
- No food or beverages (excluding water) are allowed in the Quiet Room. This is to protect other users who may have food allergies or sensitivities.
- Electronic devices are allowed, but must be used with headphones or have all audio muted.
- No photography, videography, or audio recording is allowed at any time in the Quiet Room, to ensure privacy of all users.
- Breastfeeding and other infant care is allowed in the Quiet Room.
- No sleeping is allowed in the Quiet Room. Users are encouraged to return to their hotel rooms for longer breaks if needed.
- Sensory and calming objects will be provided in the Quiet Room, but users are more than welcome to bring their own items if needed.
Are service animals permitted at the convention?
Yes! Service animals are always welcome at Worldcon. In compliance with ADA law, service animals must be dogs or miniature horses who are trained to perform a task or tasks to mitigate their handler’s disability. Service animals in training are allowed, as long as they are on-task and do not interfere with the work of any other service animal.
I have a question that hasn’t been answered here. Who do I talk to?